Terms of Service

Please read these Terms of Service carefully before using vihanau.com. By accessing or using our website and placing an order, you agree to be bound by these terms. If you do not agree, please discontinue use of our site.

1. WHO WE ARE

Vihanau is an online retail store owned and operated by: CÔNG TY TNHH ALIX ECOM

BUSINESS INFORMATION
Legal Entity: CÔNG TY TNHH ALIX ECOM
Business Registration Number: 0402322247
Address: Tầng 6, Tòa nhà Bưu điện, 271 Nguyễn Văn Linh, Phường Thanh Khê, TP Đà Nẵng, Việt Nam.
Phone: +84 774445117

CUSTOMER SUPPORT
Email: support@vihanau.com
Hours: Mon – Fri | 9:00 AM – 5:00 PM (EST)
Our dedicated support team operates during US business hours to ensure timely assistance for all US customers.

2. USE OF OUR WEBSITE

By using vihanau.com, you confirm that:

  • You are at least 18 years of age, or accessing the site under the supervision of a parent or guardian
  • You will use the site only for lawful purposes and in a manner that does not infringe the rights of others
  • You will not attempt to gain unauthorized access to any part of our website or systems
  • The information you provide to us is accurate and complete

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion if we believe these terms are being violated.

3. PRODUCTS AND PRICING

  • All products listed on vihanau.com are subject to availability
  • We reserve the right to modify, discontinue, or update product listings at any time without notice
  • Prices are listed in USD and are subject to change without notice
  • We make every effort to display product colors and descriptions accurately; however, we cannot guarantee that your device’s display will reflect exact colors
  • In the event of a pricing error, we reserve the right to cancel the order and issue a full refund

4. ORDERING AND PAYMENT

  • By placing an order on vihanau.com, you are making an offer to purchase the selected products. Your order is confirmed when you receive an order confirmation email from us.
  • We accept the following payment method: PayPal.
  • All payments are processed securely. We do not store your full payment card details on our servers. By submitting your order, you confirm that you are authorized to use the payment method provided.
  • We reserve the right to cancel any order if payment cannot be verified or if fraudulent activity is suspected.

5. SHIPPING AND DELIVERY

  • Orders are processed within 1–3 business days of payment confirmation
  • Estimated delivery times vary by destination and are provided at checkout
  • Shipping is fulfilled through our US fulfillment center at 34 Katherine Park Court, Columbia, SC 29206, United States
  • We are not responsible for delays caused by customs, postal services, or circumstances beyond our control
  • Risk of loss and title for products pass to you upon delivery to the carrier

For full details, please refer to our Shipping Policy.

6. RETURNS AND REFUNDS

We want you to be satisfied with your purchase. If you are not happy with your order, please contact us within the applicable return window.

  • For full details on eligibility, process, and timelines, please refer to our Returns & Refunds Policy.
  • To initiate a return or refund, contact us at: support@vihanau.com

7. INTELLECTUAL PROPERTY

All content on vihanau.com — including but not limited to text, images, logos, graphics, and product descriptions — is the property of CÔNG TY TNHH ALIX ECOM or its content suppliers and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works from any content on this site without our prior written consent.

8. DISCLAIMER OF WARRANTIES

Our website and products are provided “as is” without warranties of any kind, either express or implied, including but not limited to:

  • Warranties of merchantability or fitness for a particular purpose
  • Warranties that the website will be uninterrupted, error-free, or free of viruses

We do not warrant that product descriptions or other content on the site is accurate, complete, or current.

9. LIMITATION OF LIABILITY

To the fullest extent permitted by law, CÔNG TY TNHH ALIX ECOM shall not be liable for any indirect, incidental, special, or consequential damages arising from:

  • Your use of or inability to use our website
  • Any products purchased through our site
  • Unauthorized access to or alteration of your data

Our total liability to you for any claim arising from these terms or your use of our site shall not exceed the amount you paid for the product in question.

10. THIRD-PARTY LINKS AND SERVICES

Our website may contain links to third-party websites or use third-party services (such as payment processors and shipping carriers). We are not responsible for the content, policies, or practices of any third-party sites or services. Use of third-party services is subject to their respective terms and privacy policies.

11. PRIVACY

Your use of vihanau.com is also governed by our Privacy Policy, which is incorporated into these Terms of Service by reference. Please review our Privacy Policy to understand our data practices.

12. CHANGES TO THESE TERMS

We reserve the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting to vihanau.com. The “Last updated” date at the top of this page will reflect the most recent revision. Your continued use of the site after any changes constitutes your acceptance of the updated terms.

13. GOVERNING LAW

These Terms of Service shall be governed by and construed in accordance with the laws of Vietnam, without regard to its conflict of law provisions. Any disputes arising from these terms or your use of vihanau.com shall be subject to the exclusive jurisdiction of the competent courts of Da Nang, Vietnam.

14. CONTACT US

If you have any questions about these Terms of Service, please contact us:

Vihanau — Owned and operated by CÔNG TY TNHH ALIX ECOM

BUSINESS INFORMATION
Legal Entity: CÔNG TY TNHH ALIX ECOM
Business Registration Number: 0402322247
Address: Tầng 6, Tòa nhà Bưu điện, 271 Nguyễn Văn Linh, Phường Thanh Khê, TP Đà Nẵng, Việt Nam.
Phone: +84 774445117

CUSTOMER SUPPORT
Email: support@vihanau.com
Hours: Mon – Fri | 9:00 AM – 5:00 PM (EST)
Our dedicated support team operates during US business hours to ensure timely assistance for all US customers.