Vihanau (“we”, “our”, or “us”), owned and operated by CÔNG TY TNHH ALIX ECOM, is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website vihanau.com and make a purchase from us.
Please read this policy carefully. If you do not agree with the terms of this policy, please discontinue use of our site.

1. WHO WE ARE

Vihanau is an online retail store owned and operated by: CÔNG TY TNHH ALIX ECOM

BUSINESS INFORMATION
Legal Entity: CÔNG TY TNHH ALIX ECOM
Business Registration Number: 0402322247
Address: Tầng 6, Tòa nhà Bưu điện, 271 Nguyễn Văn Linh, Phường Thanh Khê, TP Đà Nẵng, Việt Nam.
Phone: +84 774445117

CUSTOMER SUPPORT
Email: support@vihanau.com
Hours: Mon – Fri | 9:00 AM – 5:00 PM (EST)
Our dedicated support team operates during US business hours to ensure timely assistance for all US customers.

2. INFORMATION WE COLLECT

We collect information you provide directly to us when you:

• Create an account or place an order
• Contact us via email, phone, or contact form
• Subscribe to our newsletter or promotions

Personal information we may collect includes:

• Full name
• Email address
• Shipping and billing address
• Phone number
• Payment information (processed securely — we do not store full card details)
• Order history and preferences

We automatically collect certain information about your device and browsing behavior, including:

• IP address and browser type
• Pages visited and time spent on site
• Referring URL
• Device type and operating system
• Cookies and similar tracking technologies

3. HOW WE USE YOUR INFORMATION

We use the information we collect to:

• Process and fulfill your orders — including payment processing, shipping, and delivery confirmation
• Communicate with you — order confirmations, shipping updates, and customer support responses
  Improve our website and services — analyzing usage patterns to enhance user experience
• Send marketing communications — promotional emails and offers (only with your consent; you may opt out at any time)
• Comply with legal obligations — as required by applicable law
• Prevent fraud and protect security — monitoring for suspicious activity to protect our customers and business

We do not sell your personal information to third parties.

4. HOW WE SHARE YOUR INFORMATION

We may share your information with trusted third parties only as necessary to operate our business:

• Payment processors — to securely handle your payment transactions (e.g., PayPal)
• Shipping and fulfillment partners — to deliver your orders to your address
• Analytics providers — to help us understand how our website is used (e.g., Google Analytics)
• Email service providers — to send transactional and marketing emails
• Legal authorities — when required by law or to protect our legal rights

All third-party partners are required to handle your data in accordance with applicable privacy laws and our data processing agreements.

5. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to enhance your experience on vihanau.com. Cookies are small data files stored on your device.
We use cookies to:

• Keep items in your shopping cart
• Remember your preferences and login status
• Analyze site traffic and user behavior
• Deliver relevant advertisements

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our website.
We use the following types of cookies:

• Essential cookies — required for the website to function
• Analytics cookies — help us understand site usage (e.g., Google Analytics)
• Marketing cookies — used to deliver relevant ads and track campaign performance

6. DATA RETENTION

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal and tax obligations
• Resolve disputes and enforce our agreements

Order records are typically retained for a minimum of 5 years in accordance with applicable accounting and tax regulations.

7. YOUR RIGHTS

Depending on your location, you may have the following rights regarding your personal data:

• Right to access — request a copy of the personal data we hold about you
• Right to correction — request that we correct inaccurate or incomplete data
• Right to deletion — request that we delete your personal data (subject to legal obligations)
• Right to opt out — unsubscribe from marketing communications at any time
• Right to data portability — request your data in a portable format

To exercise any of these rights, please contact us at support@vihanau.com

8. DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

• SSL encryption on all pages of vihanau.com
• Secure payment processing through trusted payment providers
• Limited access to personal data by authorized personnel only

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

9. CHILDREN’S PRIVACY

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at support@vihanau.com and we will take steps to delete it.

10. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically.
Continued use of vihanau.com after any changes constitutes your acceptance of the updated policy.

12. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

Vihanau — Owned and operated by CÔNG TY TNHH ALIX ECOM

BUSINESS INFORMATION
Legal Entity: CÔNG TY TNHH ALIX ECOM
Business Registration Number: 0402322247
Address: Tầng 6, Tòa nhà Bưu điện, 271 Nguyễn Văn Linh, Phường Thanh Khê, TP Đà Nẵng, Việt Nam.
Phone: +84 774445117

CUSTOMER SUPPORT
Email: support@vihanau.com
Hours: Mon – Fri | 9:00 AM – 5:00 PM (EST)
Our dedicated support team operates during US business hours to ensure timely assistance for all US customers.